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Home Command Post 3000
SDS Company SDS Accounting SDS Commander SDS Dispatch SDS Employee Management SDS Flat Rate SDS Inventory SDS Lead Tracking SDS Reports SDS Drill Down
SDS Commander


The Command Post 3000 dispatching module raises the bar on both manual and automated dispatching. Drag & drop is not an afterthought, it’s our core dispatching engine — and it’s literally on steroids. Battle-hardened in the real HVAC world, the engine defies the industry scuttlebutt that a powerhouse system is hard to learn and hard to use. We designed the power in to make it easy to use, and instant feedback lets you know exactly what you’re doing at all times. The system’s ability to be customized to fit your needs is unlimited.

SDS Command Post 3000 Commander: Service Calls Setup
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Setting up the various divisions, departments, job types, and payment methods is straightforward in Command Post 3000. You can even specify default values for each of these. Command Post 3000 automatically tracks each individual classification so you get a handle on the profitable aspects of your business, as well as those aspects that require your attention. You can configure your system to be as simple or complex as you need: you're always in command.

SDS Command Post 3000 Commander: Service Call Problem
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Nothing saves time like a shortcut, but they're no good if you can't shape them to suit your specific business needs. In Command Post 3000, you can configure the main shortcuts for several sections of the program so you can cut input time, reduce keyboarding errors, and improve job throughput at the outset. You can remove shortcuts entirely, create a small handful, or build hundreds of shortcuts if that's what you need — and it's all controlled with total ease by you, the commander. You can create different shortcuts for different job types, which maximizes flexibility and prevents you from being locked in to a "one size fits all" approach.

SDS Command Post 3000 Comander: Service Calls
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Dispatch Configurations are easy to add, delete, and modify. Each configuration controls what kind of jobs will appear on each Dispatch Window, which dispatchers are authorized to see that configuration, and which mechanics are to be included in that configuration. Job types can be selected from any combination of company divisions, departments, job types, and customer types. Simply click to add additional items to a configuration, or to de-select items no longer wanted in any given config. The same is true for the list of mechanics to appear in each configuration: click to add or remove. The simplicity is designed in, so that you can change configurations on the fly.

SDS Command Post 3000 Commander: Floor Plans
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Floor plan control is particularly important for new residential construction. You can track each floorplan designated by a builder, the various revisions that arise to that plan and the nature of those revisions, the list of options for that floorplan, and both general inventory requirements for that floorplan as well as specific inventory items and quantities for that floorplan. The easy-to-use inventory interface that appears in both the inventory and flat rate sections of Command Post 3000 is used in a novel and powerful new way here, which makes work order generation with fully-itemized inventory picklists fast and simple. Of course, on-hand inventory is automatically recalculated as the job is sold, using the work order you've built as an authoritative guide.

SDS Dispatch Screen 1
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Employee productivity needs to be measured objectively, and not left to biased (and inaccurate) assessment. All relevant factors of a technician's performance are brought together in one place, and can be printed out in report form (where it becomes a powerful tool in your hands to ensure the right people are being commended or corrected). Too many call backs? Command Post 3000 tells you exactly how many a technician had for that month, quarter, or year. Average travel speed much slower than his co-workers? A good indication that he's doing something other than getting to the next job site with your trucks. This is one of the most valuable reports included in the Command Post 3000 system, empowering you to get to the bottom of a problem, correct it, and make sure it stays corrected.
SDS Dispatch Screen 1
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Command Post 3000 uses powerful color-coding to track technician performance in each job category. You'll notice that this screen differs from the one above: the rectangles along the bottom are colored differently. Orange signifies a warning condition, while Red signifies a serious situation. The jobs the mechanic did that created his rating appear on the bottom list, and can be double-clicked to bring them on-screen to double-check what's going on. Mitigating factors might exonerate the technician — or maybe not! But you know instantly when performance is not meeting expectations.
SDS Dispatch Screen 1
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The Employee Productivity Report can be printed out as well, breaking down the technician's performance for every job type and trade. The gray circles, like orange on the screen, signals a warning situation, while a solid circle indicates a serious problem exists that requires management attention. These printed reports put employee evaluation on an objective footing, which improves morale by assuring your workers that the same standards apply to all of them: no favoritism, and no cronyism, can influence the results. Only the skill and work ethics of the employee affect the reports -- as it should be.
SDS Command Post 3000 User Configuration
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System security is a snap with Command Post 3000 — YOU determine what any given user is allowed to see or manipulate. The initial software release protects 54 different access points in the program (click on the picture at the left to see them all in more detail). Pick a user and set his or her permissions quickly and easily. You can quickly recover forgotten passwords as well (even though they're encrypted on your server and would otherwise look like gibberish).

SDS Command Post 3000 Construction Stage Configuration
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The easiest way to set up construction phase shortcuts is by letting Command Post 3000 know how many phases you actually use in your business. (For example, some companies distinguish between trim-out and finish, while otherwise combine them. Command Post 3000 permits customization across the board.) Once you've enabled the appropriate construction phases, set the number of men and total hours required for each phase, as well as mechanic complexity ratings, and Command Post 3000 is prepped to allow one-button generation of calls for each phase of construction your business deals with. Set it up once, use it many times a day thereafter — and change the definitions on the fly if you need to.

SDS Command Post 3000 Commander Inventory Headings Configuration
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The initial release of Command Post 3000 allowed setting up 8 different inventory departments (see the Inventory tab of this website to see how easily the system organizes even the most massive inventories). The maximum is now 24 departments. The departments are defined in the Commander portion of the program, as are the specific locations where inventory can be located. You can also specify which locations are valid points of entry for inventory receiving (click the picture at left to see which locations are so marked). How do you set a given location to be a receiving location? Right-clicking on its name toggles it back and forth between a location where inventory can be received from vendors, and a standard, non-receiving location. (This right-click approach is used elsewhere in the Commander, like Floorplan Control, where this technique permits allocating different pieces of inventory to different phases of construction.)

SDS Command Post 3000 Commander Status
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In every contracting business, one of the most difficult decisions that an owner makes is how to spend his money. For instance, how much cash do I have to put down on a vehicle? Can I safely act when an opportunity pops up to buy in bulk? Where do I stand financially today? It is critical to understand your accounts payable and accounts receivable landscape, and to know at a flash exactly where your company stands that minute. Command Post 3000's approach is every owner's or manager's dream. Decisions will be based on accurate figures because this system informs you concerning the number of calls that came in today, the number of checks written, and the payables that are owed. The owner can control every aspect of his computer system while barring access to unauthorized users poking around in the system. Command Post 3000 leaves no part of your business in the dark.

SDS Commander Dispatch Setup Screen
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Dispatch configuration can be as simple or elaborate as your company needs it. Quickly build
as many custom dispatch configurations as you want, for multiple dispatchers, job types, departments, employee sets, and even define geographic regions to assign to each dispatcher. To the left you can see the map of Austin, with the northwest region that the dispatcher defined being shown in red. Each square represents a map page from one of several major map suppliers. You can adjust which map pages belong to each region, add or remove regions or reshape them to suit you, all with a click of the mouse. Then you can choose to impose regional distinctions in setting up your dispatch configurations, both for clients, technicians, and even which dispatchers work which regions!
SDS Command Post 3000 Commander
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Here you can see how this customer has overlapped his southwest and southeast regions -- the darker red shows the region of overlap at an instant. Overlapping regions has several benefits, the most obvious being that the automated dispatching system gets a performance boost and provides even better travel routes when regions have a bit of overlap between them. The overlap gives Command Post 3000 the flexibility to generate more mileage-efficient routes for mechanics who are near a call that is located just outside their normal region. Smart dispatching by region means setting up overlaps like this, which take only seconds to create inside the Commander Module of Command Post 3000. However, the patent pending Automated Dispatching system is even more efficient than dispatch-by-region!
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