|
|
|
Dispatch
The Command
Post 3000 dispatching module
provides both manual and automated
dispatching. The letter-simple drag-and-drop dispatching engine defies the industry
scuttlebutt that a powerhouse system is
hard to learn or use. We designed
the power in to make it easy to use, and
instant feedback lets you know exactly
what you’re doing at all times.
|
|
(Click
to Enlarge) |
|
The Command
Post 3000 customer window lists the nearest
mechanics by mileage and time of nearest
approach to the current customer. The site's
service history is right
in front of you while you're
speaking with your customer.
|
|
(Click
to Enlarge) |
|
Command
Post 3000 provides accurate drive directions and route maps from one customer to another using the optional routing module.
Zoom in and out and scroll the map in any direction
for enhanced control.
Automatic
dispatching and the real-time "closest
mechanics" lists improve dispatching
efficiency by 20%-30% efficiency over
competitive systems.
|
|
(Click
to Enlarge) |
|
Command Post
3000 automatically tracks
your task list. You
set the interval between alarms, and the appropriate
users will have a yellow follow-up window pop-up on
their screens letting them know what items are in danger
of falling through the cracks. This
system prevents time-sensitive items from being overlooked
— and holds users accountable who ignore those items.
|
|
(Click
to Enlarge) |
|
Warranty
status and equipment aging are the key
to tracking future leads and potential
service calls during slow seasons.Your complete listing of customers'
installed equipment is critical
during ordering of material or parts. You can save them money and
increase your sales. Insert pictures of the installed
equipment as a historic record of its
condition, defusing heated fingerpointing
about the original state of the equipment.
|
|
(Click
to Enlarge) |
|
Command
Post 3000 tracks maintenance
contract obligations, with followup alerts to target
contracts that have not been completed
in a reasonable time from their scheduled
date. This tool not only allows the service
manager to maintain evenly balanced workloads
for his mechanics, it provides
potential TELEMARKETING information for the sales
department to work with.
|
|
(Click
to Enlarge) |
|
Command
Post 3000 automatically links the
Time & Material book and the Flat
Rate books to accounting. By adding the
Flat Rate job number, Time code or Material
code to a call, the system updates accounts
receivable while simultaneously preparing
an invoice. Accounts receivable are
handled for you, in the background -- no redundant data entry required.
|
|
(Click
to Enlarge) |
|
Command
Post 3000 boasts an extensive lightning-fast
search routine to bring customers up within a second or two from a standing
start (yes, it's that fast!). The benefits for customer
relations (no more "my
computer is slow, please bear with me") are clear.
|
|
(Click
to Enlarge) |
|
The Service Call window is the most critical window for your service
and installation departments. The five
dropdown windows break out the call according
to company-specific criteria — and
then separately tracks the calls under
each heading that you define.This provides
a detailed breakdown in
your accounting department, separately tracking each categories' profitability. Calls instantly appear
on the customer windows displaying their current status,
so you don't have to drill down here to
know what's going on.
|
|
(Click
to Enlarge) |
| The left side
of the dispatch screen organizes calls by morning,
afternoon, all day, and Service Contract calls.
The vertical columns to the right represents
technician tag boards that stretch or squeeze
to put as many technicians on-screen as you
want. When you drag a call from
the left column over the technician columns,
instant
feedback tells you the start time you will
get when you drop the call into position. |
|
(Click
to Enlarge) |
| This screen shows a number
of jobs scheduled for the day, but they're not yet dispatched. Each light purple box provides
customer name, city and a small scrollable
time duration window. When your cursor is
over a customer's call, the complete
info for that call instantly fills the bottom
quarter of the screen. Control dispatch by double clicking the
name of the technician who is going into action (or better yet, use our smartphone-based module to automate this!) |
|
(Click
to Enlarge)
|
| By adjusting the grey sliders
at the bottom right corner of the screen,
the technicians columns become thinner to
allow more technicians to appear in the window.
Multiple dispatchers can divide up the labor
into logical units based on distance or direction
or job type. The vertical scale can also shrink
or expand from one hour to 24 hours displayed
on screen. |
|
(Click
to Enlarge) |
| Right-click on a call in
the list and the mechanics are instantly rearranged
from closest to farthest (left to right) with
their respective distances displayed. Drag
and drop the call and the mechanics return
to their original configuration. NOTHING could
be easier. |
|
(Click
to Enlarge) |
| This is a typical midday
scenario. Roll your mouse over a call and
all relevant details snap into view on the
bottom of the window. Color coding: red is
on-site, blue is enroute and gray is completed.
A gentle flashing means the mechanic is running
behind. The system then generates productivity
reports for each employee. At this point placing
your cursor over a call reveals call activity
in the bottom right hand corner of the screen. |
|
(Click
to Enlarge) |
Dispatch configuration can
be as simple or elaborate as your company
needs it. Quickly build
as many custom dispatch configurations as
you want, for multiple dispatchers, job types,
departments, employee sets, and even define
geographic regions to assign to each dispatcher. |
|
