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| "I oversee operations being
run by my subordinates, which means I need
to see things through their eyes to
be an effective, impartial manager. How does
Command Post 3000
tie me in to the critical heartlines of our
business?" |
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| The general manager can have
the same system rights as the owner, if the
owner authorizes it, including the flash screen.
See the list of features below this paragraph
if you haven't already looked at the Owner's
screen list. The general manager has the right
to review all of the follow-up, which comes
up automatically for him, focusing his attention
on all pressing action items that must be
dealt with and allowing him to parcel out
tasks at his discretion. The Follow-Up system
is the heart of the service and construction
industry. This allows you to maintain a positive,
cordial relationship with your customers because
they're always aware of your company's responsiveness
to their needs. Follow-up work does not fall
through the cracks with this system. |
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In every contracting business,
one of the most difficult decisions that
an owner makes is how to spend his money.
For instance, how much cash do I have
to put down on a vehicle? Can I safely
act when an opportunity pops up to buy
in bulk? Where do I stand financially
today? It is critical to understand your
accounts payable and accounts receivable
landscape, and to know at a flash exactly
where your company stands that minute.
Command Post 3000's
approach is every owner's or manager's
dream. Decisions will be based on accurate
figures because this system informs you
concerning the number of calls that came
in today, the number of checks written,
and the payables that are owed. The owner
can control every aspect of his computer
system while barring access to unauthorized
users poking around in the system. Command
Post 3000 leaves no part of your
business in the dark.
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| Employee productivity needs to be
measured objectively, and not left to biased (and inaccurate)
assessment. All relevant factors of a technician's
performance are brought together in one place, and
can be printed out in report form (where it becomes
a powerful tool in your hands to ensure the right people
are being commended or corrected). Too many call backs? Command
Post 3000 tells you exactly how many a technician
had for that month, quarter, or year. Average travel
speed much slower than his co-workers? A good indication
that he's doing something other than getting to the
next job site with your trucks. This is one of the
most valuable reports included in the Command
Post 3000 system, empowering you to get to the
bottom of a problem, correct it, and make sure it stays
corrected. |
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| Command Post
3000 uses powerful color-coding to track technician
performance in each job category. You'll notice that
this screen differs from the one above: the rectangles
along the bottom are colored differently. Orange
signifies a warning condition, while Red signifies
a serious situation. The jobs the mechanic did that
created his rating appear on the bottom list, and
can be double-clicked to bring them on-screen to
double-check what's going on. Mitigating factors
might exonerate the technician — or maybe not!
But you know instantly when performance is not meeting
expectations. |
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Command
Post 3000 automatically tracks tasks that
haven't been done yet, but need to be. You set
the interval between alarms, and the appropriate
users will have a yellow follow-up window pop-up
on their screens letting them know what items are
in danger of falling through the cracks. If the
user decides to ignore the follow-up warning, that
fact is logged with a date and time stamp and the
user's name. This system prevents time-sensitive
items from being overlooked — and holds users
accountable who ignore those items. Customer service
AND user responsibility gets a shot in the arm.
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| Of course, you can always
see what your dispatchers are tracking on
their dispatch boards, since you can keep
your eye on how they're doing. You'll be able
to assign leads to the appropriate sales personnel
if that's a decision the owner has delegated
to you; otherwise, that task would likely
fall to your sales manager. |
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| Your Flat Rate sales book
gives you immediate costing of every job as
soon as it is completed. These costs are developed
by you so you predetermine the percentages
of overhead and profit you're looking to get.
The Flat Rate salesman's book gives your salesmen
the tools to sell at YOUR price. You have
the power to adjust your rates to respond
to seasonal or economic conditions to maximize
profit. |
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| The Command
Post 3000 customer window provides
complete command and control of your customer
information and progress reporting at the
touch of a key. It lists the nearest mechanics
by mileage and time of nearest approach to
the customer you're currently viewing. Most
of the details of the site's service history
information are right in front of you to consult
while you're speaking with your customer.
You're no more than one click away from seeing
his service contract history, installed equipment
information, and accounts receivable information.
The dispatcher knows the aged receivables
status prior to sending mechanics to the site.
The system controls lead tracking on all your
customers. |
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| Command
Post 3000 provides the dispatcher with
the ability to walk a mechanic through difficult
routes to customer locations using accurate
drive directions and displays map routes from
one customer to another. The system automatically
fills in page and grid coordinates for any
map used by your company. You can zoom in
and zoom out and scroll the map in any direction
for enhanced control dispatch control. In
combination with its powerful automatic dispatching
and the real-time "closest mechanics"
lists, Command Post
3000 improves dispatching efficiency
by 20%-30% efficiency over competitive systems.
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| Getting a handle on warranty
status and equipment aging is the key to tracking
future leads and potential service calls during
slow seasons.You have a complete listing on
your customers' installed equipment, which
is critical during ordering of material or
parts for your them. You can save them money
and increase your sales. The system allows
you to insert pictures of the installed equipment
as a historic record of its condition, which
defuses heated fingerpointing as to the original
state of the equipment. |
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| Command
Post 3000 automatically links the Time
& Material book and the Flat Rate books
to accounting. By adding the Flat Rate job
number, Time code or Material code to a call,
the system updates accounts receivable while
simultaneously preparing an invoice, which
all happens in less than a minute. Accounts
receivable are handled for you, in the background,
by Command Post 3000.
This is no redundant data entry required,
because it uses the information received from
the mechanic as he returns to the office with
his service order — or even before (by
cell phone, laptop, or PDA!). Complete integration
frees up time for your staff to do the necessary
things that never seem to get done because
of extensive and redundant manual data entry
that could have been prevented. |
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When you click Add Call while viewing a
customer file, you reach the Service Call
window, which is probably the most critical
window for your service and installation
departments. The five dropdown windows
break out the call according to company-specific
criteria — and then separately tracks
the calls under each heading that you
define.This provides an extensive and
detailed breakdown in your accounting
department, while showing management precisely
how profitable each individual function
of your company really is. The "nearest
mechanics" listing is included, as
well as a preferred mechanics listing
(which the automatic dispatching system
will enforce). Calls are identified by
time of day, priority, complexity, existence
& expiration dates of maintenance
contracts, and expandable notes. Freon
reporting starts here and then routes
to the employee's productivity report.
Created calls instantly appear on the
customer windows with current status,
so you don't have to drill down here to
know what's going on.
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With most installation companies, getting
costing and sales commissions paid on
a timely basis is hampered by the lack
or tardiness of material coming in from
the field, coupled with poor communication
between salespeople, the office, and the
field staff. Tracking begins in the salesman's
flat rate book, which generates the estimate
and the breakdown for the system. All
material is printed and relayed to the
construction manager with a complete inventory
and equipment breakdown. A flat rate job
number is assigned to every new system,
which is then pulled from existing jobs
and tweaked to meet the needs of that
individual customer. Using the job number
permits immediate costing, which pays
the salesman, pays the mechanics, pulls
stock from inventory, and gives the owner
an immediate breakdown of profit. You
often encounter jobs you regretted taking
on, but with this system that should only
happen once, because it can identify and
eliminate jobs that aren't costed properly,
while preventing your salesmen from being
either underpaid or overpaid. This only
scratches the surface of how Command
Post 3000 puts control back in
your hands.
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