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| "Service
Dispatch Systems provides the kind
of quality tools I can rely on to manage day-to-day
operations smoothly. Their integrated human
resources management systems is so powerful
that I can control every aspect of my department
with ease." |
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| Command
Post 3000 has
a powerful human resources management tool
built right in. The office manager who has
to handle human resources will appreciate
how easy it is to use even a powerful system
like this. Schedules, vacations, sick days,
payroll, commissions — all come together
in one place in this program. |
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| If the
office manager oversees the handling of incoming
calls, the high-speed design of Command
Post 3000 comes
to the forefront. Getting to a customer in
a matter of mere seconds and getting a quick
glance at the immediately preceding site history
is worth its weight in gold to the operators
who deal with your customer base. Every action
of every system user is logged, so that credit
— or blame — is assigned and the
appropriate response is made. |
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| To the left are three consecutive
images illustrating how quickly I can get
to a customer entry inside Command
Post 3000. I'm set up to search by
addresses (although there are nearly a dozen
search options to choose from). When I type
the number 4, I instantly see all addresses
that start with a 4 (first image); when my
finger hits the "1" key a split
second later, I see all the addresses that
begin with "41," and when I hit
the final digit, 6, I'm at the actual customer
I'm looking for — all in about one-half
second. No one searches through a huge list
of customers faster than Command
Post 3000 does, which makes me look
very good indeed to our customers — and
to my boss. |
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| The office manager knows
when system users log in and out, putting
punctuality on an objective basis. |
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| The Command
Post 3000 customer window provides
complete command and control of your customer
information and progress reporting at the
touch of a key. It lists the nearest mechanics
by mileage and time of nearest approach to
the customer you're currently viewing. Most
of the details of the site's service history
information are right in front of you to consult
while you're speaking with your customer.
You're no more than one click away from seeing
his service contract history, installed equipment
information, and accounts receivable information.
The dispatcher knows the aged receivables
status prior to sending mechanics to the site.
The system controls lead tracking on all your
customers. |
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| Getting a handle on warranty
status and equipment aging is the key to tracking
future leads and potential service calls during
slow seasons.You have a complete listing on
your customers' installed equipment, which
is critical during ordering of material or
parts for your them. You can save them money
and increase your sales. The system allows
you to insert pictures of the installed equipment
as a historic record of its condition, which
defuses heated fingerpointing as to the original
state of the equipment. |
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to Enlarge) |
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When you click Add Call
while viewing a customer file, you reach
the Service Call window, which is probably
the most critical window for your service
and installation departments. The five
dropdown windows break out the call according
to company-specific criteria — and
then separately tracks the calls under
each heading that you define.This provides
an extensive and detailed breakdown in
your accounting department, while showing
management precisely how profitable each
individual function of your company really
is. The "nearest mechanics"
listing is included, as well as a preferred
mechanics listing (which the automatic
dispatching system will enforce). Calls
are identified by time of day, priority,
complexity, existence & expiration
dates of maintenance contracts, and expandable
notes. Freon reporting starts here and
then routes to the employee's productivity
report. Created calls instantly appear
on the customer windows with current status,
so you don't have to drill down here to
know what's going on.
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