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| "Not only am I the link between the service
mechanics and service manager, I also interact with our customers.
I can't send information up the line and commands down the line
without knowing the precise situation in the field, and Service
Dispatch Systems has provided me the tools to stay
informed of problems the moment they develop, whether they involve
a customer or one of my mechanics. This system protects me from
flying blind, which means I'll make far fewer errors in judgement
as I assist the service manager." |
Believe it or not, I get virtually all my
information from just this one window (to the left). I roll
my mouse over each call to understand what's expected at each
customer site. If I see a call acquire a slowly-blinking yellow
border, I know it's running behind and the "tardy alert,"
which I've configured at 15 minutes over schedule, has been
triggered. Then I can determine how best to react to the situation,
or if it needs my response at all. I can move calls from one
mechanic or another, inserting them at any legitimate point
on the dispatch board (including between other calls). Pushing
jobs over to the next day is pretty common when things get busy,
but I'm able to contact the customers and make the necessary
arrangements without ever leaving my dispatch window. It doesn't
get much easier than this.
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