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| " I use Command
Post 3000 as my master dispatcher,
because it automatically dispatches and controls
my men in the field better than any human
can do. It can analyze hundreds of waiting
calls and assign them to dozens of mechanics
in a matter of seconds, achieving the lowest
possible mileage on our trucks while enforcing
criteria like time of day, call complexity,
priority, preferred mechanics, and whether
mechanics leave from home or office. I'm instantly
alerted to mechanics taking longer than expected
on job sites, and can make appropriate adjustments
on the fly. Mechanic productivity tracking
is so comprehensive, I know exactly who is
affecting our bottom line, and why. This level
of control isn't limited to individuals, but
extends to entire departments.
I configure and create my own flat rate
books in-house with Command
Post 3000, but that's just
the beginning. It's so well integrated,
I simply key in the flat rate job numbers
to generate invoices and simultaneously
adjust inventories in the proper locations.
Seamless, error-free operation is the
result. "
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| The service
manager gets to pick which dispatchers control
which mechanics, and this can be spread out
over a metropolitan area covering multiple
counties — even multiple states! He can
make on-the-fly adjustments as he sees fit,
based on how the situation in the field is
developing. Command
Post 3000's
"tardy alert" system let's him know
when mechanics have run over their estimated
times on the job site. The service manager
assesses the situation and formulates one
of three conclusions: (1) the mechanic's reason
for running over is legitimate, (2) the mechanic's
reason for running over is not legitimate,
or (3) the time estimate for that job type
has proven to be too optimistic, and should
be increased to a more realistic level. You
get advance warning about (3), of course,
since the program tracks average compliance
with estimates in order to weed out unrealistic
ones. |
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Command
Post 3000 automatically tracks tasks that
haven't been done yet, but need to be. You set
the interval between alarms, and the appropriate
users will have a yellow follow-up window pop-up
on their screens letting them know what items are
in danger of falling through the cracks. If the
user decides to ignore the follow-up warning, that
fact is logged with a date and time stamp and the
user's name. This system prevents time-sensitive
items from being overlooked — and holds users
accountable who ignore those items. Customer service
AND user responsibility gets a shot in the arm.
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| Since the movements of your
mechanics between jobs is tracked in detail,
you are able to maintain much higher accountability
in your department. The key to profitability
is control, and intelligent control requires
intimate knowledge of what you're controlling.
Command Post 3000
provides BOTH control and knowledge, meaning
that the service manager's task no longer
requires guess-work or "management voodoo." |
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| The automated dispatching
system grows with your business. As the service
manager learns how to optimize the system
to best match his company's approach to running
the service department, the better Command
Post 3000 understands how to "read
the service manager's mind." |
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| An army travels on its stomach,
but a service team delivers both human expertise
AND inventory parts to customer sites. The
integrated inventory system ensures that the
right parts are on the right trucks heading
to the right sites, and flags non-compliance. |
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| The Flat Rate and Time &
Material systems further simplify the service
manager's job. He can generate new jobs for
the system and incorporate them into his daily
business routine — the ultimate shortcut!
See the Flat Rate part of this website for
a closer look. |
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| The Command
Post 3000 customer window provides
complete command and control of your customer
information and progress reporting at the
touch of a key. It lists the nearest mechanics
by mileage and time of nearest approach to
the customer you're currently viewing. Most
of the details of the site's service history
information are right in front of you to consult
while you're speaking with your customer.
You're no more than one click away from seeing
his service contract history, installed equipment
information, and accounts receivable information.
The dispatcher knows the aged receivables
status prior to sending mechanics to the site.
The system controls lead tracking on all your
customers. |
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| Command
Post 3000 provides the dispatcher with
the ability to walk a mechanic through difficult
routes to customer locations using accurate
drive directions and displays map routes from
one customer to another. The system automatically
fills in page and grid coordinates for any
map used by your company. You can zoom in
and zoom out and scroll the map in any direction
for enhanced control dispatch control. In
combination with its powerful automatic dispatching
and the real-time "closest mechanics"
lists, Command Post
3000 improves dispatching efficiency
by 20%-30% efficiency over competitive systems.
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| Getting a handle on warranty
status and equipment aging is the key to tracking
future leads and potential service calls during
slow seasons.You have a complete listing on
your customers' installed equipment, which
is critical during ordering of material or
parts for your them. You can save them money
and increase your sales. The system allows
you to insert pictures of the installed equipment
as a historic record of its condition, which
defuses heated fingerpointing as to the original
state of the equipment. |
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| The heart of any service
business is promoting and maintaining customer
relations through maintenance contracts, which
ensure a steady service load for mechanics.
Command Post 3000 is
designed to allow the service manager to track
maintenance contract obligations by giving
him what he needs to know about when the service
is due, with followup alerts to target contracts
that have not been completed in a reasonable
time from their scheduled date. This tool
not only allows the service manager to maintain
evenly balanced workloads for his mechanics,
but it also gives him potential TELEMARKETING
information for increasing sales while allowing
the sales department to contact customers
concerning additional add-on accessories for
their existing systems. |
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| When you click Add Call while
viewing a customer file, you reach the Service
Call window, which is probably the most critical
window for your service and installation departments.
The five dropdown windows break out the call
according to company-specific criteria —
and then separately tracks the calls under
each heading that you define.This provides
an extensive and detailed breakdown in your
accounting department, while showing management
precisely how profitable each individual function
of your company really is. The "nearest
mechanics" listing is included, as well
as a preferred mechanics listing (which the
automatic dispatching system will enforce).
Calls are identified by time of day, priority,
complexity, existence & expiration dates
of maintenance contracts, and expandable notes.
Freon reporting starts here and then routes
to the employee's productivity report. Created
calls instantly appear on the customer windows
with current status, so you don't have to
drill down here to know what's going on. |
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| This isn't a "flat"
inventory system, but a "hierarchical"
system (one broken down into categories, subcategories,
and so forth). Each level of the inventory
has its own color code, so you ALWAYS know
immediately which level you're working on.
When you delete a level, you get instant feedback
concerning how many items under that level
will also be deleted (not to mention all affected
levels turning a bright warning red). This
is the core of the inventory system: an organizational
structure that meets the demands of inventories
containing a hundred parts, or a million parts.
Navigation, and selecting inventory, is simplified
ten times over with this approach. Is the
picture of the inventory in the window too
small to see the details? Double-click it
to make it fill the screen with a high-resolution
image of the item! |
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| All inventory items enter
the system via a purchase order. (The
only exception to this rule is during
the initial installation and set-up of
Command Post 3000,
when the status quo inventory is prepared.)
The purchase order even looks like a purchase
order. Clicking on a line item reveals
its full hierarchical breakdown. Adding
line items is as easy as tabbing through
the levels to the desired part in seconds.
Taxation can be global (for the all line
items) or line-item specific (when taxable
and non-taxable items are mixed on the
same purchase order). |
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| This purchase
order (notice the red letter "E"
behind the P.O. number to show its revision
level) is being used in Receiving Mode to
track what has arrived on the warehouse dock
and specify (1) how many of each ordered item
arrived, (2) how many didn't, (3) record serial
numbers if relevant, (4) specify which location
they are to be routed to if not the main receiving
floor. All irregularities are recorded and
reported, and missed deadlines and no-ships
flagged as they arise. Receiving is as simple
as scrolling down all the line items and keying
either (A) for all received, (N) for none
received, or (S) for some received followed
by the quantity actually received. The red
tracking "cursor" scrolls instantly
up and down the purchase order line items,
giving a magnified "window view"
of the ordered items line by line. |
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| Select a part and get
the full story on it: how many of it are
on hand and in which locations, how many
are on order, on back-order, which service
orders the items are to be applied to,
plus a fully-detailed history of the part.
Double-click on any item in any list to
instantly pull up the relevant purchase
order or service order. |
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| By moving the mouse over
the word "Locations" in the previous
screen, you instantly bring up the Locations
Control Module which permits you to create
and delete locations (as general as "Warehouse
1" or as specific as "Glove Compartment
of Truck No. 4") and transfer inventory
(in whole or in part) from one location to
another in one easy step. When you enable
Serial Number tracking, you can specify which
serialized items are being moved from location
to location (e.g., from warehouse to, say,
the left side of truck number 2). The flat
rate and time & material systems automatically
deduct items from the inventory, creating
reports on the fly. |
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| Part tracking is done
at two levels: the basics (how many on
order, how much do they cost, where is
my stock located currently, what's backordered,
what service orders do the parts go with)
and action logging (who changed the P.O.
from 7 to 9 items on the 3rd of March,
and when did he do it? how many parts
were transferred from receiving to truck
number three on May 12, and by whom?)
Every action that affects inventory is
logged, and that log file for each part
is, like everything else in Command Post
3000, at your fingertips. Doing inventory
properly means imposing accountability,
and this system delivers accountability
in spades. |
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