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Reports
Hard-copy printouts still play a major role
in the business environment. Service
Dispatch Systems understands that, and has devoted
a large portion of its development effort to developing powerful
(and meaningful) reports that pinpoint all areas requiring
your attention, from one end of your business to the other.
The list of reports is continually growing, and the depth
and usefulness of each report is undergoing continual enhancement
(based on both user input and our own high standards). Data
can be viewed on-screen or committed to print at your option.
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| Employee productivity needs to be measured
objectively, and not left to biased (and inaccurate) assessment.
All relevant factors of a technician's performance are brought
together in one place, and can be printed out in report form
(where it becomes a powerful tool in your hands to ensure the
right people are being commended or corrected). Too many call
backs? Command Post 3000
tells you exactly how many a technician had for that month,
quarter, or year. Average travel speed much slower than his
co-workers? A good indication that he's doing something other
than getting to the next job site with your trucks. This is
one of the most valuable reports included in the Command
Post 3000 system, empowering you to get to the bottom
of a problem, correct it, and make sure it stays corrected. |
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| Command Post 3000 uses powerful color-coding
to track technician performance in each job category. You'll
notice that this screen differs from the one above: the rectangles
along the bottom are colored differently. Orange signifies a
warning condition, while Red signifies a serious situation. The
jobs the mechanic did that created his rating appear on the bottom
list, and can be double-clicked to bring them on-screen to double-check
what's going on. Mitigating factors might exonerate the technician
— or maybe not! But you know instantly when performance is not
meeting expectations. |
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| The Employee Productivity Report can be printed
out as well, breaking down the technician's performance for every
job type and trade. The gray circles, like orange on the screen,
signals a warning situation, while a solid circle indicates a
serious problem exists that requires management attention. |
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| Reports are not "hard-wired" in
Command Post 3000's accounting
modules (e.g., nine buttons to correspond to nine reports total).
Rather, a growing list of accounting reports is provided. As
the system evolves, the reporting power of the accounting modules
continues to grow. Service Dispatch
System does, in fact, "take requests" for industry-specific
reports that enhance the power of the Command
Post 3000 built-in suite of accounting tools, and prioritizes
them alongside its in-house list of desirable reports that are
continually under development. This module, and our approach
to it, illustrates our contention that our software will never
be finished, because our users' needs never stop evolving and
growing. Room for growth is built in. |
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